Textile printing and decoration

T-shirts, hoodies, caps, club clothing, DTF and embroidery

FAQ

Frequently asked questions

How quickly do you deliver?

Production times are shown on each product page. Contact us to arrange express production or a specific delivery date.

Delivery by post or freight carrier, or collection by appointment. Costs depend on the product, volume, weight and delivery method and are shown in your basket or quote. Bulky goods and freight shipping are charged separately.

Is there a minimum order quantity?

Small quantities are possible, for example sticker sheets from 5 pieces. On-demand production and small runs let you test an idea without holding stock.

Custom print orders generally include a setup charge of CHF 35.- including VAT per order. This charge does not apply to designated club merchandise and Brand-on-Demand products.

How can I pay?

In our online shop: TWINT, credit card or Apple/Google Pay. Payment by invoice is subject to approval. For larger projects, advance payments can be arranged.

Which print files do you need?

PDF/X-4 (recommended) or AI/EPS; alternatively PNG/JPG (300 dpi). CMYK, fonts converted to outlines, 2–3 mm bleed; contour cuts on a separate path.

Print marks are not needed — we have to remove them manually. A basic file check and proof approval are included in the setup charge. Our graphic design service can prepare your print files if needed.

Complaints and returns?

Customised products are excluded from cancellation returns. If there is a defect, please contact us within 5 days with photos. We will replace the product or usually find a straightforward solution.

How can I contact you and how quickly will you reply?

WhatsApp, email or phone — whichever suits you best. We reply to you personally. Haven’t heard back? Please send us a quick reminder.